uubb's Privacy Policy —
Your Data, Our Responsibility

uubb is a safe and reliable online entertainment platform for players in Bangladesh. We believe protecting the privacy of your personal information is our fundamental responsibility. This privacy policy ("Policy") explains how uubb ("we", "us") collects, stores, processes, and discloses your ("user", "you") personal information.

This policy applies to all uubb services, websites, and platforms. By using our platform, you agree to the terms set out in this policy. If you do not agree with this policy, please refrain from using our platform.

Definitions of some key terms used in this policy: "Personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any operation involving the collection, recording, organization, storage, alteration, retrieval, use, or deletion of data.

uubb may collect the following types of information:

2.1 Registration & Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• National ID or passport details (for identity verification)
• Address information

2.2 Financial & Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
• Deposit and withdrawal history and amounts
• Transaction date, time, and reference number

2.3 Technical & Usage Information

• IP address, device type, and operating system
• Browser type and version
• Site usage history, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Details of bonuses and promotions received and used
• VIP program participation and tier information

uubb uses your information for the following purposes:

3.1 Service Delivery & Operations

We use your information to create and manage your account, process deposits and withdrawals, activate bonuses and promotions, and provide you with a seamless gaming experience. This information is essential for correctly processing transactions with a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.

3.2 Identity Verification & Fraud Prevention

We conduct identity verification to ensure the security of our platform and to prevent money laundering, fraud, and underage access. uubb is for users aged 21 and above only. This verification process may require your identity documents and financial information.

3.3 Customer Support

We use your information to resolve your inquiries and complaints through our 24/7 live chat and email support services. Account and transaction history is needed to understand the context of your issue and provide a timely resolution.

3.4 Legal Compliance

We may be required to retain and disclose your information to comply with applicable laws, regulations, and regulatory authority directives. Information may be provided in response to court orders or lawful requests from law enforcement agencies.

3.5 Service Improvement & Personalization

By analyzing your usage patterns, we continuously improve our platform, game selection, and user experience. This allows us to provide suggestions and offers tailored to your preferences.

uubb applies industry-standard technical and organizational measures to keep your information secure. The key elements of our security framework are outlined below:

• SSL Encryption: All data exchanged between your browser and our servers is secured with SSL (Secure Sockets Layer) encryption.
• Encrypted Databases: Stored personal and financial information is held in encrypted databases where unauthorized access is not possible.
• Access Controls: Only authorized personnel may access your information, and only when required for their specific role.
• Regular Security Audits: Our systems undergo regular security reviews to identify and address any vulnerabilities.
• Password Protection: Your password is never stored in plain text; it is kept in hashed form.

Please note that no method of transmitting data over the internet is 100% secure. While we take every measure to protect your data, we cannot guarantee against unauthorized access. It is therefore important to keep your account password confidential and to notify us immediately of any suspicious activity.

uubb does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with the relevant service providers to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. This information is used solely to complete transactions.

5.2 Technology & Service Providers

Information necessary to operate the service may be shared with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), hosting providers, and other technology partners. These partners are contractually bound to adhere to uubb's privacy standards.

5.3 Legal Authorities

Information may be shared with law enforcement agencies or regulatory authorities to comply with court orders, government directives, or applicable legal obligations.

5.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving uubb, user information may be transferred. Users will be notified in advance if such a change occurs.

uubb uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and operate the core functions of the platform. Disabling these may prevent the site from working properly.
• Analytical Cookies: Help analyze site traffic and usage patterns, which assists in improving the service.
• Personalization Cookies: Used to remember your preferences and language settings, so you do not have to reconfigure them every time you log in.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may limit some site functions. Cookie management methods vary by browser — please refer to your browser's help section.

uubb respects your rights over your information. You have the following rights:

• Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
• Correction: If your information is inaccurate or incomplete, you may request a correction. You can update much of your information yourself through your account settings.
• Deletion: In certain circumstances, you may request that your information be deleted. However, where legal obligations or legitimate interests exist, it may not be possible to delete all information.
• Objection to Processing: You may object to the use of your information for marketing purposes. An option to opt out of promotional communications is also available.
• Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, write to us at [email protected]. We will respond to your request as soon as possible.

uubb retains your information for as long as it is necessary to provide the service or as required by legal obligations.

Information for active accounts is retained while the account remains active. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period for legal reasons. Analytical data is generally anonymized and retained for long-term service improvement.

Once the specified retention period has passed, your information is securely deleted or anonymized.

uubb is strictly not for anyone under the age of 21. We do not intentionally collect information from minors. We verify age during the registration process, and if we become aware that an account was created by someone under the age of 21, that account will be closed immediately and the related information will be deleted.

If you are aware of a minor registered on our platform, please contact us at [email protected].

Some of our service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country, where data protection laws may differ from those in Bangladesh. However, for any international transfer, we ensure that your information is protected in accordance with the standards set out in this policy.

Through agreements with third-party service providers, we ensure that your information is handled properly and that the necessary security measures are maintained.

uubb reserves the right to change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• By updating the last-revised date on this page
• By displaying a notification when you log in to your account
• By notifying you of important changes via email

Continued use of the platform after any changes means you agree to the updated policy. We therefore recommend reviewing this page regularly.

The uubb platform may include third-party services (such as game providers). These third parties have their own privacy policies that are not under uubb's control. We are not responsible for their policies or practices.

It is your responsibility to review the privacy policy of any third-party service before using it.